Refund policy
Refund Policy
At Bookish Bundles by NK, it’s important to us that you’re happy with your order. We always do our best to work with our customers and find an appropriate solution if something isn’t right with an order. If you have any questions or concerns after receiving your order, please reach out — we’ll be happy to help.
Return requests may be submitted within 8 days of receiving your order.
To be eligible for a return, an item must be in the same condition in which it was received, with no signs of use and with all original tags, components, and packaging. An order number or other proof of purchase may also be required.
To request a return, please contact us first at natalie22line@gmail.com. Once your request has been reviewed, we’ll provide you with the necessary return instructions. Please do not send items back without contacting us first, as returns sent without prior approval cannot be accepted.
For returns that are not related to an item arriving damaged, an order fulfillment error, or receiving an incorrect item, return shipping costs are the responsibility of the customer.
Non-Returnable Items (Final Sale)
The following items are considered final sale and are not eligible for return or refund:
• Mystery Boxes / Mystery Bookish Boxes
• Items purchased on sale or at a discount
If you’re unsure whether a particular item is eligible for return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
Every order is carefully checked and packed before shipping. However, if an item arrives damaged or defective, or if you receive an incorrect item, please contact us at natalie22line@gmail.com within 48 hours of delivery.
Please include photos of the item and, when applicable, the packaging. This will help us review the situation and determine the appropriate solution as quickly as possible.
Each situation is reviewed individually, and Bookish Bundles by NK will always do its best to find an appropriate solution.
Exchanges
Bookish Bundles by NK does not currently offer direct exchanges.
If you would like to replace an eligible item with something different, please contact us first. Once the return has been approved and processed, the new item can be purchased separately.
Refunds
Once your returned item has been received, we’ll inspect its condition and let you know the status of your refund.
If approved, the refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at natalie22line@gmail.com.
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel your order or request a return within 14 days of receiving the item, in accordance with applicable EU consumer protection laws.
Returned items must be in their original condition, with no signs of use and with all original tags and packaging. Proof of purchase will also be required.
This right may not apply to certain categories of goods that are exempt from cancellation or return rights under applicable law.
If you have any questions about a return, a damaged item, or your order, please contact us at natalie22line@gmail.com. We’ll always do our best to help and find an appropriate solution.